Banking
We are conducting a major project to explore and prove the improved service banks can offer their customers by utilising leading-edge Web 2.0 technology and social networking platforms.

Publishing
We have undertaken a number of major evaluations of leading trade publications, looking at all aspects of content and design.

Public policy
We have conducted projects to evaluate the brand image and reputation of major cities throughout the world.

Telecommunications
Our experience in this field includes undertaking various usability assessments of new products.

Professional Services
We have undertaken evaluations on how to improve the service offer provided by firms of solicitors, accountants and also professional bodies.

Insurance
We have extensive experience of designing and executing major customer segmentation studies of key insurance markets

Business-to-business
We have examined all aspects of the decision-making process within small and medium sized enterprises, with various studies on how large corporates interact with other businesses.

Aviation
Research in this field includes studies conducted for a major international airport on different aspects of improving customer service.

Digital economy
We have undertaken a major technical landscape analysis of leading-edge developments in the delivery of service information to customers via hand-held mobile devices.

Education
Several customer satisfaction surveys have been conducted for various universities, together with evaluation of university websites and prospectuses.